Shipping policy
Shipping Policy
Processing Time All ZGLQ swords are handcrafted to order. Please allow 5–10 business days for production and quality inspection before shipment. Orders placed on weekends or public holidays will begin processing on the next business day.
Shipping Methods & Estimated Delivery We ship worldwide via trusted international carriers (DHL, FedEx, or equivalent).
Destination Estimated Delivery
United States 7–15 business days
United Kingdom 7–15 business days
European Union 10–18 business days
Australia 10–18 business days
Rest of World 14–25 business days
Delivery times are estimates and may vary due to customs clearance, carrier delays, or peak seasons.
Shipping Costs Shipping costs are calculated at checkout based on your location and order weight. Free shipping promotions, when available, will be applied automatically.
Tracking Once your order ships, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update in the carrier's system.
Customs, Duties & Import Taxes ZGLQ sword ships from China. International orders may be subject to customs duties, import taxes, or fees imposed by the destination country. These charges are the buyer's responsibility and are not included in the product price or shipping cost. We recommend checking your local customs regulations before placing an order.
Important Notice for Sword Orders Swords and bladed weapons are subject to import restrictions in certain countries and regions. It is the buyer's responsibility to verify that the purchase is legal in their jurisdiction before ordering. ZGLQ sword is not liable for orders confiscated by customs due to local regulations.
Delayed or Lost Shipments If your order has not arrived within the estimated timeframe, please contact us at Info@zglq-sword.com. We will work with the carrier to locate your shipment. Claims for lost packages must be submitted within 30 days of the estimated delivery date.
Damaged Items If your order arrives damaged, please photograph the packaging and item immediately and contact us within 7 days of delivery. We will arrange a replacement or refund as appropriate.